System maintenance

1. The IT specialists maintaining our internet, communication and security systems undergo continuous re-training thus ensuring a state-of-the-art knowledge base..
2. As soon as new updates (service packs, bug fixes etc) become available they are checked and professionally installed.
3. We use only software which is still being maintained and enhanced by its producer.

Admission rights/structural measures
Access to our premises is restricted by special security systems. Only authorized persons are admitted. We take special precautions against break-ins, robbery, and fire and water damage.

Data backup

1. All server installations in production, communication and security domains are subject to a secure backup concept.
2. All data and system configurations are fully backed up on a daily basis.
3. Data retrieval and system configuration is guaranteed for substantial periods of time. Disaster recovery on the condition of the system is possible any time.
4. Data storage systems with full backups are stored weekly in a fire- and theft-proof vault, physically separated from the server system. Data storage systems are periodically exchanged to guarantee storage capabilities.
5. Data recovery is checked after each system modification in order to ensure backup functionality when needed.

Protection against viruses

1. We use the anti-virus protection programs of two different renowned manufacturers.
2. One of the anti-virus programs checks all in- and outgoing e-mails, before entry and after leaving our network. The other anti-virus program is used to monitor the server’s data base.
3. The anti-virus programs are serviced in accordance with the manufacturers’ requirements.
4. «Scanner-Updates» recommended by manufacturers are executed hourly and generally after each new version becomes available. Automatic virus scanner updates are activated.

Internet- and Online-Security

1. Powerful fire-walls protect our internet- and communication server against unauthorized access.
2. The band width of our internet connection is constantly adjusted to the actual requirements of our infrastructure. Capacity utilization is monitored on a permanent basis.
3. Functionality of our internet- and communication servers is monitored around the clock («Performance Monitoring» with SMS and e-mail alert).

Hardware protection

1. All server and RAID systems are backed up by powerful, redundant uninterrupted power supply devices.
2. Essential system components are safeguarded by service contracts ensuring rapid response times by our service partners.
3. The operating safety of the servers is maximized by RAID 5 Systems.